Privacy Policy

Privacy Policy
Last updated: May 5, 2025

Olivia Sun Art (“we,” “us,” or “our”) operates www.oliviasunart.com (the “Site”) and is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our Site.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

1.1. Information You Provide Directly

  • Contact & Account Information: name, email address, billing and shipping addresses, phone number, when you create an account or place an order.

  • Payment Information: transaction details, but note that credit card numbers and bank details are handled exclusively by our payment processors (we do not store full financial credentials on our servers).

  • Custom Order Details: dimensions, color preferences, reference images or inspiration you share when commissioning bespoke artwork.

  • Customer Communications: any messages or feedback you send us via email, contact forms, or live chat.

1.2. Information Collected Automatically

  • Usage Data: IP address, browser type and version, device type, operating system, pages viewed, referral URLs, and timestamps collected via server logs and cookies.

  • Cookies and Tracking Technologies: small data files placed on your device to recognize you on return visits, remember preferences, and help us improve and personalize your experience.

1.3. Information from Third Parties

  • E-commerce Platform: Shopify (our hosting and payment platform) may share transaction and customer behavior data.

  • Analytics and Marketing Providers: Google Analytics, Facebook Pixel, and similar services that help us understand site performance and tailor promotions.

2. How We Use Your Information

We use your personal data for the following purposes:

  1. Order Fulfillment

    • Process and ship your purchases.

    • Send order confirmations, shipping notifications, and delivery updates.

  2. Account Management

    • Create and maintain your customer account.

    • Authenticate and verify your identity when you log in.

  3. Customer Service

    • Respond to your questions, comments, and support requests.

    • Manage returns, refunds, and custom-commission inquiries.

  4. Marketing & Communications

    • With your consent, send newsletters, promotional offers, and special announcements.

    • Personalize content and advertisements based on your browsing and purchase history.

  5. Site Improvement & Security

    • Analyze usage patterns to optimize site performance and user experience.

    • Monitor for and protect against fraud, unauthorized access, and data breaches.

3. Disclosure of Your Information

We may share your personal data with:

  • Service Providers: companies that perform services on our behalf (e.g., Shopify, payment processors, shipping carriers, email marketing platforms, and AT-Media Graphics for Site maintenance and updates).

  • Legal & Regulatory Authorities: when required by law or to protect our rights, property, or safety.

  • Business Transfers: in connection with a merger, sale of assets, or other corporate change, provided that the recipient agrees to honor this Privacy Policy.

We do not sell or rent your personal information to third parties for their own marketing purposes.

4. Cookies and Similar Technologies

We use cookies, web beacons, and similar tools to:

  • Remember your login session and site preferences.

  • Understand how you interact with our Site through analytics.

  • Serve relevant ads on third-party platforms.

You can manage or disable cookies through your browser settings, but please note that some Site features may not function properly if cookies are blocked. For details on our use of cookies, see our Cookie Notice (link).

5. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy.

  • Comply with legal, tax, or accounting obligations.

  • Resolve disputes and enforce our agreements.

Once retention is no longer required, we will securely delete or anonymize your data.

6. Security

We implement industry-standard technical and organizational measures (encryption, secure servers, access controls) to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is completely secure; we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction (including under EU GDPR and Finnish data-protection law), you may have the right to:

  • Access: request a copy of the personal data we hold about you.

  • Correction: ask us to correct inaccurate or incomplete information.

  • Deletion: request that we delete your personal data (subject to legal exceptions).

  • Portability: receive your data in a structured, commonly used format.

  • Restriction: limit how we process your personal data.

  • Objection: object to processing based on legitimate interests or direct marketing.

  • Withdraw Consent: withdraw any consent you have given for data processing.

To exercise these rights, please email us at privacy@oliviasunart.com. We may need to verify your identity before acting on your request.

8. Children’s Privacy

Our Site is not directed to children. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information about a child under 18, please contact us to request deletion.

9. Third-Party Links and Widgets

Our Site may include links to external websites or embed content from social-media platforms. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing any personal information.

10. International Data Transfers

Your information may be transferred to, stored, and processed in Finland or other countries where our service providers operate. When we transfer data outside the EEA, we rely on appropriate safeguards such as Standard Contractual Clauses to ensure an adequate level of protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy on the Site and update the “Last updated” date. Continued use of the Site after changes signifies your acceptance.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Olivia Sun Art
Email: studio@oliviasunart.com
Mailing address:
Olivia Sun Art
c/o AT-Media Graphics
Representative: Taavi Tuominen (taavi.tuominen@at-media.fi)

Turku, Finland

Thank you for trusting Olivia Sun Art with your information. We value your privacy and are committed to safeguarding it.

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